Positions are available in the following towns: Coast | Okahandja | Karibib / Usakos | Keetmanshoop

We are currently seeking an individual to guide the team and reinforce our reputation as a leader in operational excellence. The successful candidate will be responsible for managing the details of daily operations, handling complex systems-based protocols that require strict adherence to regulations, directing team workflow, and interacting with customers as the face of our company.

Key Responsibilities:

1. Operations

• Motivate employees, resolve issues, and make difficult decisions.
• Serve as a conduit of communication between employees and senior management.
• Implement established business strategy, assigning roles and tasks to dedicated team members based on strengths and abilities.
• Identify and implement positive changes in cost reduction and waste elimination.
• Meet and exceed organizational goals with optimum use of workforce and resource allocation.
• Ensure compliance with state and legal policies and procedures.
• Partner with the production department to manage workflow and ensure employees fully comprehend responsibilities and delegated tasks.
• Set performance goals and deadlines in line with the company's vision, monitoring budget and reporting variances to leadership.
• Maintain timekeeping and personnel records.

2. Quality Assurance

• Direct work of employees to meet quality and on-time delivery requirements; address production challenges and communicate to appropriate leadership.
• Monitor team productivity and provide performance evaluations, constructive feedback, mentorship, and discipline as needed.
• Receive and track employee and customer complaints and resolve problems.
• Quality control and continuous customer satisfaction, achieved through effective employee training and implementation of company policies and Procedures.
• Training and guiding team on programs.

Requirements: 

• An associate or bachelor's degree preferred.
• Professional certification.
• Proficiency with Microsoft programs (Word, Excel, and Outlook)
• Proven work experience in a supervisory role.
• Excellent communication, interpersonal, and leadership skills with the ability to communicate effectively across departments.
• Detail-oriented, well-organised, and able to adhere to deadlines.
• Experience with customer service and conflict resolution.
• Proven success in a corporate setting, working with all levels of management.
• Ability to motivate people on your team and across departments.

Closing Date: 02 October 2026