We are looking for a mature, professional, and customer-focused Customer Services Agent to join our dynamic team. If you have a passion for excellent customer service, thrive in a fast-paced environment, and remain calm under pressure, we would love to hear from you.

Key Responsibilities

• Professionally assist customers via telephone and other communication channels.
• Resolve customer queries, complaints, and requests efficiently.
• Provide accurate information regarding company products and services.
• Always maintain a high standard of customer service.
• Accurately capture customer information and update internal systems.
• Escalate matters where necessary in accordance with company procedures.
• Work closely with colleagues and other departments to ensure customer satisfaction.
• Adhere to company policies, procedures, and service standards.

Minimum Requirements

• Previous Call Centre/Customer Service experience is essential.
• Experience or knowledge of the gambling industry will be a distinct advantage.
• Excellent verbal and written communication skills in English.
• Highly computer literate with the ability to quickly learn new systems.
• Able to work efficiently in a fast-paced environment.
• Friendly, professional, and courteous telephone manner.
• Strong problem-solving and conflict-resolution skills.
• Able to remain calm and professional when dealing with difficult customers or challenging situations.
• Able to work well under pressure while maintaining accuracy and attention to detail.
• A mature, responsible, and dependable individual.
• Excellent interpersonal skills with the ability to work effectively within a diverse team.
• Flexible and willing to work shifts, weekends, and public holidays when required.

Personal Attributes

We are looking for someone who is:

• Friendly, approachable, and patient.
• Honest and trustworthy.
• Well-organized and detail oriented.
• A strong team player.
• Professional in both appearance and conduct.
• Emotionally mature with excellent self-control.
• Passionate about delivering outstanding customer service.

Working Hours

• Week 1: Wednesday & Thursday = 2 days
• Week 2: Monday, Tuesday, Friday, Saturday, Sunday = 5 days
• Week 3: Wednesday & Thursday = 2 days
• Week 4: Monday, Tuesday, Friday, Saturday, Sunday = 5 days
• Total Days for the month: 14 Days

Closing Date: 28 July 2026